REFUND AND RETURN POLICY

1. General Principle Tubo aims to ensure customer satisfaction. However, due to the nature of the goods we handle (food and groceries), specific restrictions apply.

2. Perishable Items (Food, Produce, Frozen Goods)

• No Returns: For health and safety reasons, we do not accept returns on food items, cooked meals, fruits, vegetables, or frozen products once they have been delivered.

• Refunds for Issues: You are eligible for a refund or replacement ONLY if:

  • The wrong item was delivered.

  • The item arrived spilled, crushed, or unfit for consumption due to our negligence.

  • The item was missing from the order.

• Reporting Window: Issues with perishable items must be reported within 30 minutes of delivery with photographic proof.

3. Non-Perishable Items (Electronics, Toiletries, Packaged Goods)

• Items may be returned within 24 hours of delivery if they are defective or incorrect.

• Items must be unopened, unused, and in original packaging.

4. Parcel Delivery Services

• Refunds for delivery fees are processed if a rider fails to pick up a parcel or if a delivery is cancelled before the rider arrives.

• Once a delivery is in progress, the service fee is non-refundable.

5. How to Request a Refund

• Contact support via the App or email hello@tubo.ng.

• Include your Order ID and photos of the issue.

• Approved refunds are processed to your Tubo Wallet or original payment method within 5-7 business days.